DeepConnect Technologies Inc. and its affiliates (“DeepConnect”, “we”, “us”, or “our”) is committed to protecting your privacy. Throughout this notice, the terms “you”, “your”, or “yours” refer to you as the data subject. “Subscriber” refers to any customer or business that uses or subscribes to any DeepConnect software or services, including the Subscriber’s employees, advisors, contractors, agents, consultants, or others acting on the Subscriber’s behalf. “Guest” refers to our Subscriber’s customer.
This privacy notice (“Privacy Policy”) describes how DeepConnect collects, stores, uses, shares, and otherwise processes information relating to individuals (“Personal Data”), and the rights and choices available to you regarding your Personal Data.
This Privacy Policy applies to the processing of Personal Data collected by us when you (i) visit gowarmcrm.com and our other websites that display or link to this Privacy Policy; (ii) receive communications from us, including emails, phone calls, texts, or fax; (iii) use our products and services, including the GoWarmCRM platform, as an authorized user where we act as a “controller” of your Personal Data as defined under the General Data Protection Regulation 2016/679 (“GDPR”); and (iv) apply for careers directly through DeepConnect.
For the purposes of the GDPR and other applicable data protection legislation, the data controller for Personal Data collected under this Privacy Policy is DeepConnect. This Privacy Policy only applies to the processing of your Personal Data by us or on our behalf.
This Privacy Policy does not apply to Personal Data collected by third parties during your communications or dealings with those third parties or your use of their products or services (for example, where you follow links to third-party websites over which we have no control), nor to Personal Data processed, stored, or hosted by us when we act as a data processor on behalf of our Subscribers in the course of providing our services. In that case, the privacy notice of the relevant Subscriber will apply, and our data processing agreement with that Subscriber will govern our processing of your Personal Data.
The Personal Data we collect directly from you includes identifiers, contact information, professional or employment-related information, commercial information, and internet activity information. We collect such information in the following situations:
If you provide us with any Personal Data relating to other individuals, you represent that you have the authority to do so and, where required, have obtained the necessary consent, and you acknowledge that it may be used in accordance with this Privacy Policy. We also collect information about you from other sources, including third parties and publicly available information, and may combine it with Personal Data you provide. This helps us update, expand, and analyze our records and provide services that may be of interest to you.
Save for the limited circumstances set out in this Privacy Policy, we are not the data controller of this information, as we do not determine the purposes or means of the processing.
We collect and process your Personal Data by relying on one or more of the following bases:
We may access, use, preserve, or disclose information where we have a good-faith belief that it is reasonably necessary to (a) satisfy any applicable law, regulation, legal process, or enforceable governmental request; (b) detect, prevent, or otherwise address fraud, security, or technical issues; or (c) protect against imminent harm to the rights, property, or safety of DeepConnect, its users, or the public, as required or permitted by law. If we are required to collect Personal Data by law or under a contract and you fail to provide it when requested, we may be unable to perform our contract with you.
We do not sell your Personal Data. We share your information only in the ways described in this Privacy Policy, and only with parties who adopt appropriate confidentiality and security measures:
All Personal Data we hold about you may be transferred, processed, and stored anywhere in the world, including the United States, India, or other countries that may have data protection laws different from those where you live. Our endeavor is to safeguard your Personal Data consistent with applicable laws. Where required, we ensure that the recipient offers an adequate level of protection and security, for instance by entering into appropriate agreements and, if required, standard contractual clauses or an alternative transfer mechanism approved by the European Commission or other applicable regulator. Where required by applicable law, we will only share, transfer, or store your Personal Data outside your jurisdiction with your prior consent.
We may use cookies, web beacons, pixels, and other tracking mechanisms on our website and other digital properties to collect data about you. When you visit our websites, we, or an authorized third party, may place a cookie on your device that collects information, including Personal Data, about your online activities over time and across different sites. We also use web beacons and pixels on our websites and in emails — for example, a pixel in marketing emails that notifies us when you click a link. “Do Not Track” (“DNT”) is a privacy preference users can set in certain browsers; please note that we do not currently respond to or honor DNT signals.
You have the following privacy rights, and we commit to honor them:
To exercise your privacy rights, please contact us at info@deepconnecttech.com. Where we process Personal Data submitted by or for a Subscriber as a processor, the Subscriber is the controller; if you wish to exercise rights, please inquire with them directly, or provide us the name of the Subscriber and we will refer your request to them and support them in responding within a reasonable timeframe.
We value your privacy and are committed to the confidentiality and security of your data. We do not use Google Workspace APIs to develop, improve, or train generalized AI and/or machine learning models. Our use of Google Workspace APIs is strictly limited to the specific functionality required for our service operations, such as facilitating integration and ensuring optimal performance of our applications. Data handled through Google Workspace APIs is used solely for the intended purposes of our services and is not used for any AI or ML model training or development beyond the direct scope of service provision.
When you connect a Microsoft 365 or Outlook account to GoWarmCRM, you authorize us to access only the data necessary to provide the integration, using delegated permissions that act on your behalf within your own mailbox and calendar. Depending on the permissions you grant, this may include reading your mail and calendar, sending mail as you, reading your basic profile, and maintaining authorized access. We use Microsoft Graph data solely to provide the features you have enabled — such as sending and logging sales communications and reconciling calendar activity — and for no other purpose. We do not use Microsoft 365 or Outlook data to develop, improve, or train generalized AI or machine learning models. You may revoke our access at any time through your Microsoft account settings or your organization’s administrator, and our access and use of such data complies with applicable Microsoft API terms and data-use requirements.
Our website may contain links to websites of other organizations. This Privacy Policy does not cover how those organizations process your Personal Data. We encourage you to read the privacy policies of the other websites you visit.
If we process your Personal Data to send you marketing communications, you may stop receiving them by following the unsubscribe instructions in those emails, by replying with an unsubscribe request, or by contacting us at info@deepconnecttech.com. Opting out of marketing communications does not opt you out of important business communications related to your current relationship with us, such as communications about your subscriptions, event registrations, service announcements, or security information.
We retain your Personal Data for as long as required for the purposes stated in this Privacy Policy. Sometimes we may retain your data for longer periods as permitted or required by law, such as in connection with a legal claim or proceeding, to enforce our agreements, or to comply with legal obligations. When we no longer have a legitimate need to process your data, we will delete or anonymize it from our active databases.
Our websites and online services are not directed at children. We do not knowingly collect Personal Data from children under the age of 16, or such other applicable age of consent in relevant jurisdictions. If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us and we will take steps to delete it from our systems.
We regularly review and update this Privacy Policy to keep it accurate. Any changes will be posted on this page. If we make a material update, we may provide notice prior to the update taking effect, such as by posting a conspicuous notice on our website or by contacting you directly, or — where required under applicable law and feasible — seek your consent.
If you have any questions regarding this Privacy Policy, you may contact us at info@deepconnecttech.com or at: DeepConnect Technologies Inc., 8 The Green STE A, Dover, Kent, DE 19901. You may also contact our Data Protection Officer / Privacy Officer regarding any privacy or data protection issues through the same email address.
The California Consumer Privacy Act (“CCPA”) requires businesses to disclose whether they sell Personal Data. As a business covered by the CCPA, we do not sell Personal Data. We may share Personal Data with third parties, or allow them to collect it from our sites or services, if those third parties are authorized service providers or business partners who have agreed to contractual limitations on their retention, use, and disclosure of such data, or if you use our services to interact with third parties or direct us to disclose your Personal Data to them. Consistent with the CCPA, job applicants, current and former employees and contractors, and subjects of certain business-to-business communications acting solely as representatives of another business are not considered consumers for purposes of this section.
We disclose the following categories of Personal Data for our business purposes: identifiers; commercial information; internet activity information; financial information; professional and employment-related information; education information; and inferences drawn from any of the above. California law grants state residents certain rights, including the rights to access specific types of Personal Data, to learn how we process Personal Data, to request deletion, and not to be denied goods or services for exercising these rights. To exercise your rights, refer to the “Your Privacy Rights” section above. Authorized agents acting on behalf of a California resident should contact us with a copy of the consumer’s written authorization; we may need to verify identity and residence before completing the request.
California law permits California customers to request certain details about how their personal information is shared with third parties (and in some cases affiliates) for those parties’ own direct marketing purposes. We do not share personal information with third parties or affiliates for their own direct marketing purposes. Californians may request information about our compliance by contacting us at info@deepconnecttech.com or by writing to: DeepConnect Technologies Inc., 8 The Green STE A, Dover, Kent, DE 19901, Attn: Legal Department – Privacy / Shine the Light. Any such request must include your name and “California Shine the Light Privacy Rights Request” in the first line of the description and, if sent by mail, your street address, city, state, and ZIP code. Please note that “Shine the Light” rights and CCPA rights are granted by different laws and must be exercised separately.